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Organizational citizenship behavior and service quality
Bienstock, Carol C.; Demoranville, Carol W.; Smith, … - In: The journal of services marketing 17 (2003) 4-5, pp. 357-378
Persistent link: https://www.econbiz.de/10007103453
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Organizational citizenship behavior and service quality
Bienstock, Carol C.; Demoranville, Carol W.; Smith, … - In: The journal of services marketing 17 (2003) 4-5, pp. 357-378
Persistent link: https://www.econbiz.de/10007104518
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Organizational citizenship behavior and service quality
Bienstock, Carol C.; Demoranville, Carol W.; Smith, … - In: The journal of services marketing 17 (2003) 4, pp. 357-378
Persistent link: https://www.econbiz.de/10007105077
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What makes sales presentations effective - a buyer-seller perspective
Cicala, John E.; Smith, Rachel K.; Bush, Alan J. - In: The journal of business & industrial marketing 27 (2012) 2, pp. 78-89
Persistent link: https://www.econbiz.de/10009822834
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The Down Home Café
Bashaw, R. Edward; Brumm, Joan; Davis, Larry R. - In: Journal of business case studies 4 (2008) 5, pp. 27-44
Persistent link: https://www.econbiz.de/10009885865
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Delta Dental of Arkansas taking the next step
Davis, Larry R.; Brumm, Joan; Bashaw, R. Edward - In: Journal of business case studies 5 (2009) 3, pp. 17-26
Persistent link: https://www.econbiz.de/10009885927