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Measuring service experience:...
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Dienstleistungsmarketing
1
Kundenintegration
1
Service-dominant logic
1
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Article
68
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61
English
7
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Edvardsson, Bo
63
Roos, Inger
10
Enquist, Bo
9
Friman, Margareta
7
Gustafsson, Anders
7
Strandvik, Tore
6
Gebauer, Heiko
5
Tronvoll, Bård
5
Holmlund, Maria
3
Kristensson, Per
3
Paiola, Marco
3
Skålén, Per
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Firth, Robert
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Johnston, Robert
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Magnusson, Peter
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Mattsson, Jan
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Ng, Gloria
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Pareigis, Jörg
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Gremler, Dwayne D.
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Gruber, Thorsten
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Guo, Lei
1
Gustavsson, Bengtove
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Managing service quality : MSQ ; an international journal
23
International journal of service industry management : IJSIM
7
International journal of quality and service sciences
6
Journal of service management
6
The service industries journal
4
Industrial marketing management : the international journal for industrial and high-tech firms
3
The TQM magazine : the international bi-monthly for total quality management
2
International journal of public sector management : IJPSM
1
Journal of business-to-business marketing
1
Journal of retailing and consumer services
1
Journal of service research : JSR
1
Journal of the Academy of Marketing Science
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Organizational dynamics : a quarterly review of organizational behavior for professional managers
1
Review of marketing research
1
Scandinavian journal of management
1
Technovation : the international journal of technological innovation, entrepreneurship and technology management
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The international journal of human resource management
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The journal of business & industrial marketing
1
The journal of product & brand management
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The journal of services marketing
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Total quality management
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
Transport reviews : TR
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OLC EcoSci
ECONIS (ZBW)
138
Other ZBW resources
53
RePEc
23
USB Cologne (EcoSocSci)
5
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1
Exploring the role of the service environment in forming customer's service experience
Pareigis, Jörg
;
Edvardsson, Bo
;
Enquist, Bo
- In:
International journal of quality and service sciences
3
(
2011
)
1
,
pp. 110-124
Persistent link: https://www.econbiz.de/10009890279
Saved in:
2
Exploring internal mechanisms forming customer servicescape experiences
Pareigis, Jörg
;
Echeverri, Per
;
Edvardsson, Bo
- In:
Journal of service management
23
(
2012
)
5
,
pp. 677-696
Persistent link: https://www.econbiz.de/10010026071
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3
A content analysis of complaints and compliments
Friman, Margareta
;
Edvardsson, Bo
- In:
Managing service quality : MSQ ; an international journal
13
(
2003
)
1
,
pp. 20-26
Persistent link: https://www.econbiz.de/10007162185
Saved in:
4
Emotions and stability in telecom-customer relationships
Roos, Inger
;
Friman, Margareta
;
Edvardsson, Bo
- In:
Journal of service management
20
(
2009
)
2
,
pp. 192-208
Persistent link: https://www.econbiz.de/10008374536
Saved in:
5
An analysis of international business-to-business relationships based on the Commitment-Trust theory
Friman, Margareta
;
Gärling, Tommy
;
Millett, Bruce
; …
- In:
Industrial marketing management : the international …
31
(
2002
)
5
,
pp. 403-410
Persistent link: https://www.econbiz.de/10006265662
Saved in:
6
Emotional experiences in customer relationships - a telecommunication study
Roos, Inger
;
Friman, Margareta
- In:
International journal of service industry management : IJSIM
19
(
2008
)
3
,
pp. 281-301
Persistent link: https://www.econbiz.de/10008071432
Saved in:
7
Emotional experiences in customer relationships - a telecommunication study
Roos, Inger
;
Friman, Margareta
- In:
International journal of service industry management : IJSIM
19
(
2008
)
3-4
,
pp. 281-301
Persistent link: https://www.econbiz.de/10008100334
Saved in:
8
Market Orientation in Public Transport ResearchA Review
Molander, Sofia
;
Fellesson, Markus
;
Friman, Margareta
; …
- In:
Transport reviews : TR
32
(
2012
)
2
,
pp. 155-181
Persistent link: https://www.econbiz.de/10009834936
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9
The role of predicted, on-line experienced and remembered satisfaction in current choice to use public transport services
Pedersen, Tore
;
Friman, Margareta
;
Kristensson, Per
- In:
Journal of retailing and consumer services
18
(
2011
)
5
,
pp. 471-476
Persistent link: https://www.econbiz.de/10009289883
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10
A Critical Incident Approach to Examining the Effects of Service Failures on Customer Relationships: The Case of Swedish and U.S. Airlines
Bejou, David
;
Edvardsson, Bo
;
Rakowski, James P.
- In:
Journal of travel research : a quarterly publication of …
35
(
1996
)
1
,
pp. 35-40
Persistent link: https://www.econbiz.de/10006933507
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