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Online value creation in small service businesses: the importance of experience valence and personal values
Iniesta-Bonillo, M. Angeles; Snchez-Fernandez, Raquel; … - In: The service industries journal 32 (2012) 15, pp. 2445-2463
Persistent link: https://www.econbiz.de/10010016364
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Service Quality in Public Services as a Segmentation Variable
Sánchez-Pérez, Manuel; Sánchez-Fernández, Raquel; … - In: The service industries journal 27 (2007) 3-4, pp. 355-370
Persistent link: https://www.econbiz.de/10007751298
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Service Quality in Public Services as a Segmentation Variable
Sánchez-Pérez, Manuel; Sánchez-Fernández, Raquel; … - In: The service industries journal 27 (2007) 4, pp. 355-370
Persistent link: https://www.econbiz.de/10007769492
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Efficiency and quality as economic dimensions of perceived value: Conceptualization, measurement, and effect on satisfaction
Sánchez-Fernández, Raquel; Iniesta-Bonillo, M.Ángeles - In: Journal of retailing and consumer services 16 (2009) 6, pp. 425-433
Persistent link: https://www.econbiz.de/10008323224
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Efficiency and quality as economic dimensions of perceived value: Conceptualization, measurement, and effect on satisfaction
Sánchez-Fernández, Raquel; Iniesta-Bonillo, M. Ángeles - In: Journal of retailing and consumer services 16 (2009) 6, pp. 425-434
Persistent link: https://www.econbiz.de/10008894700
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The concept of perceived value : a systematic review of the research
Sánchez-Fernández, Raquel; Iniesta-Bonillo, M. Ángeles - In: Marketing theory 7 (2007) 4, pp. 427-451
Persistent link: https://www.econbiz.de/10009870669