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An examination of the relationship between service quality perception and customer satisfaction : a SEM approach towards Malaysia Islamic banking
Amin, Muslim; Isa, Zaidi - In: International journal of Islamic and Middle Eastern … 1 (2008) 3, pp. 191-209
Persistent link: https://www.econbiz.de/10009925025
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Islamic banks: Contrasting the drivers of customer satisfaction on image, trust, and loyalty of Muslim and non-Muslim customers in Malaysia
Amin, Muslim; Isa, Zaidi; Fontaine, Rodrigue - In: The international journal of bank marketing : IJBM 31 (2013) 2, pp. 79-97
Persistent link: https://www.econbiz.de/10010083086
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Service Quality Dimension and Customer Satisfaction: An Empirical Study in the Malaysian Hotel Industry
Amin, Muslim; Yahya, Zatilaziya; Ismayatim, Wan … - In: Services marketing quarterly 34 (2013) 2, pp. 115-125
Persistent link: https://www.econbiz.de/10010093941
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The effect of trust, customer satisfaction and image on customers' loyalty in Islamic banking sector
Hoq, Mohammad Ziaul; Sultana, Nigar; Amin, Muslim - In: South Asian journal of management : SAJM 17 (2010) 1, pp. 70-93
Persistent link: https://www.econbiz.de/10009892141
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The role of customer satisfaction in enhancing customer loyalty in Malaysian Islamic banks
Amin, Muslim; Isa, Zaidi; Fontaine, Rodrigue - In: The service industries journal 31 (2011) 9, pp. 1519-1533
Persistent link: https://www.econbiz.de/10009016370