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Relationship Characteristics and Cash Flow Variability: Implications for Satisfaction, Loyalty, and Customer Portfolio Management
Tarasi, Crina O.; Bolton, Ruth N.; Gustafsson, Anders; … - In: Journal of service research : JSR 16 (2013) 2, pp. 121-137
Persistent link: https://www.econbiz.de/10010104402
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The secret to true service innovation
Bettencourt, Lance A.; Brown, Stephen W.; Sirianni, Nancy J. - In: Business horizons 56 (2013) 1, pp. 13-22
Persistent link: https://www.econbiz.de/10010056253
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Building the bottom line by developing the frontline: Career development for service employees
Jackson, Donald W.; Sirianni, Nancy J. - In: Business horizons 52 (2009) 3, pp. 279-288
Persistent link: https://www.econbiz.de/10008883186
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Building the bottom line by developing the frontline: Career development for service employees
Jackson, Donald W.; Sirianni, Nancy J. - In: Business horizons 52 (2009) 3, pp. 279-288
Persistent link: https://www.econbiz.de/10008239830
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Housing Choice Behavior of Urban Workers in China's Transition to a Housing Market
Fu, Yuming; Tse, David K.; Zhou, Nan - In: Journal of urban economics 47 (2000) 1, pp. 61-87
Persistent link: https://www.econbiz.de/10006625252
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Active trust development of local senior managers in international subsidiaries
Li, Julie Juan; Zheng Zhou, Kevin; Lam, Simon S.K.; … - In: Journal of business research : JBR 59 (2006) 1, pp. 73-80
Persistent link: https://www.econbiz.de/10006713677
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Institutional Forces and Organizational Culture in China: Effects on Change Schemas, Firm Commitment and Job Satisfaction
Lau, Chung-Ming; Tse, David K.; Zhou, Nan - In: Journal of international business studies : JIBS ; a … 33 (2002) 3, pp. 533-550
Persistent link: https://www.econbiz.de/10005888934
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China's Transition and Its Implications for International Business
Child, John; Tse, David K. - In: Journal of international business studies : JIBS ; a … 32 (2001) 1, pp. 5-22
Persistent link: https://www.econbiz.de/10005893560
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ARTICLES - The Impact of Order and Mode of Market Entry on Profitability and Market Share
Pan, Yigang; Li, Shaomin; Tse, David K. - In: Journal of international business studies : JIBS ; a … 30 (1999) 1, pp. 81-104
Persistent link: https://www.econbiz.de/10005899472
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How MNCs Choose Entry Modes and Form Alliances: The China Experience
Tse, David K.; Pan, Yigang; Au, Kevin Y. - In: Journal of international business studies : JIBS ; a … 28 (1997) 4, pp. 779-806
Persistent link: https://www.econbiz.de/10005903589