//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Academic Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~source:"olc"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
On multiple priority multi-ser...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Type of publication
All
Article
11
Language
All
Undetermined
9
English
2
Author
All
Jouini, Oualid
9
Dallery, Yves
6
Koole, Ger
4
Akşin, Zeynep
3
Roubos, Alex
3
Delft, Christian
1
Liao, Shuangqing
1
Mei, R. D.
1
Nait-Abdallah, Rabie
1
Pot, Auke
1
Roubos, A.
1
Stolletz, Raik
1
more ...
less ...
Published in...
All
International journal of production economics
3
Manufacturing & service operations management : M & SOM
2
Annals of operations research
1
European journal of operational research : EJOR
1
IIE transactions / Institute of Industrial Engineers, Norcross, Ga : industrial engineering and development
1
Management science : journal of the Institute for Operations Research and the Management Sciences
1
Mathematical methods of operations research
1
OR spectrum : quantitative approaches in management
1
more ...
less ...
Source
All
OLC EcoSci
ECONIS (ZBW)
30
RePEc
9
Showing
1
-
10
of
11
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Call centers with hyperexponential patience modeling
Roubos, Alex
;
Jouini, Oualid
- In:
International journal of production economics
141
(
2013
)
1
,
pp. 307-315
Persistent link: https://ebvufind01.dmz1.zbw.eu/10010054494
Saved in:
2
Performance indicators for call centers with impatient customers
Jouini, Oualid
;
Koole, Ger
;
Roubos, Alex
- In:
IIE transactions / Institute of Industrial Engineers, …
45
(
2013
)
3
,
pp. 341-354
Persistent link: https://ebvufind01.dmz1.zbw.eu/10010058946
Saved in:
3
Polling models with multi-phase gated service
Mei, R. D.
;
Roubos, A.
-
2012
Persistent link: https://ebvufind01.dmz1.zbw.eu/10010002337
Saved in:
4
Service-level variability of inbound call centers
Roubos, Alex
;
Koole, Ger
;
Stolletz, Raik
- In:
Manufacturing & service operations management : M & SOM
14
(
2012
)
3
,
pp. 402-413
Persistent link: https://ebvufind01.dmz1.zbw.eu/10010003560
Saved in:
5
Call centers with delay information : models and insights
Jouini, Oualid
;
Akşin, Zeynep
;
Dallery, Yves
- In:
Manufacturing & service operations management : M & SOM
13
(
2011
)
4
,
pp. 534-548
Persistent link: https://ebvufind01.dmz1.zbw.eu/10009866328
Saved in:
6
Analysis of the Impact of Team-Based Organizations in Call Center Management
Jouini, Oualid
;
Dallery, Yves
;
Nait-Abdallah, Rabie
- In:
Management science : journal of the Institute for …
54
(
2008
)
2
,
pp. 400
Persistent link: https://ebvufind01.dmz1.zbw.eu/10007915878
Saved in:
7
Moments of first passage times in general birth–death processes
Jouini, Oualid
;
Dallery, Yves
- In:
Mathematical methods of operations research
68
(
2008
)
1
,
pp. 49-76
Persistent link: https://ebvufind01.dmz1.zbw.eu/10008086262
Saved in:
8
Staffing a call center with uncertain non-stationary arrival rate and flexibility
Liao, Shuangqing
;
Koole, Ger
;
Delft, Christian
;
Jouini, …
- In:
OR spectrum : quantitative approaches in management
34
(
2012
)
3
,
pp. 691-722
Persistent link: https://ebvufind01.dmz1.zbw.eu/10009983939
Saved in:
9
Queueing models for full-flexible multi-class call centers with real-time anticipated delays
Jouini, Oualid
;
Dallery, Yves
;
Akşin, Zeynep
- In:
International journal of production economics
120
(
2009
)
2
,
pp. 389-400
Persistent link: https://ebvufind01.dmz1.zbw.eu/10008898918
Saved in:
10
Queueing models for full-flexible multi-class call centers with real-time anticipated delays
Jouini, Oualid
;
Dallery, Yves
;
Akşin, Zeynep
- In:
International journal of production economics
120
(
2009
)
2
,
pp. 389-399
Persistent link: https://ebvufind01.dmz1.zbw.eu/10008283549
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->