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Implementing service recovery through customer relationship management: identifying the antecedents
Jr, Leroy Robinson; Neeley, Sue E.; Williamson, Kathleen - In: The journal of services marketing 25 (2011) 2, pp. 90-101
Persistent link: https://www.econbiz.de/10008995533
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Sales force use of technology: antecedents to technology acceptance
Robinson, Leroy; Marshall, Greg W.; Stamps, Miriam B. - In: Journal of business research : JBR 58 (2005) 12, pp. 1623-1631
Persistent link: https://www.econbiz.de/10006714479
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An empirical investigation of technology acceptance in a field sales force setting
Robinson, Leroy; Marshall, Greg W.; Stamps, Miriam B. - In: Industrial marketing management : the international … 34 (2005) 4, pp. 407
Persistent link: https://www.econbiz.de/10006237787