Implementing service recovery through customer relationship management: identifying the antecedents
| Year of publication: |
2011
|
|---|---|
| Authors: | Jr, Leroy Robinson ; Neeley, Sue E. ; Williamson, Kathleen |
| Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 0887-6045, ZDB-ID 10271405. - Vol. 25.2011, 2 (26.4.), p. 90-101
|