Implementing service recovery through customer relationship management : identifying the antecedents
Leroy Robinson Jr., Sue E. Neeley and Kathleen Williamson
| Year of publication: |
2011
|
|---|---|
| Authors: | Robinson Jr., Leroy ; Neeley, Sue E. ; Williamson, Kathleen |
| Published in: |
The journal of services marketing. - Bingley : Emerald Group Publishing Limited, ISSN 0887-6045, ZDB-ID 1027140-5. - Vol. 25.2011, 2, p. 90-100
|
| Subject: | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality | Verkaufspersonal | Salespeople | Arbeitszufriedenheit | Job satisfaction |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009230982