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Customer churn prediction in the online gambling industry: The beneficial effect of ensemble learning
Coussement, Kristof; De Bock, Koen W. - In: Journal of business research : JBR 66 (2013) 9, pp. 1629-1636
Persistent link: https://www.econbiz.de/10010121605
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Improving customer complaint management by automatic email classification using linguistic style features as predictors
Coussement, Kristof; Van den Poel, Dirk - In: Decision support systems : DSS ; the international journal 44 (2008) 4, pp. 870-882
Persistent link: https://www.econbiz.de/10007905935
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Integrating the voice of customers through call center emails into a decision support system for churn prediction
Coussement, Kristof; Van den Poel, Dirk - In: Information & management : the internat. journal of … 45 (2008) 3, pp. 164-174
Persistent link: https://www.econbiz.de/10008368371
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A probability-mapping algorithm for calibrating the posterior probabilities: A direct marketing application
Coussement, Kristof; Buckinx, Wouter - In: European journal of operational research : EJOR 214 (2011) 3, pp. 732-739
Persistent link: https://www.econbiz.de/10009178360
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Integrating the voice of customers through call center emails into a decision support system for churn prediction
Coussement, Kristof; Van den Poel, Dirk - In: Information & management : the internat. journal of … 45 (2008) 3, pp. 164-175
Persistent link: https://www.econbiz.de/10008883702
Cover Image
Improving customer complaint management by automatic email classification using linguistic style features as predictors
Coussement, Kristof; Van den Poel, Dirk - In: Decision support systems : DSS ; the international journal 44 (2008) 4, pp. 870-883
Persistent link: https://www.econbiz.de/10008886595