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Patient satisfaction and communication as competitive levers in dentistry
Mazzei, Alessandra; Russo, Vincenzo; Crescentini, Alberto - In: The TQM magazine : the international bi-monthly for … 21 (2009) 4, pp. 365-381
Persistent link: https://www.econbiz.de/10008270043
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Leveraging variety for creativity, dialogue and competition
Mazzei, Alessandra; Ravazzani, Silvia - In: Journal of communication management : an international … 16 (2012) 1, pp. 59-77
Persistent link: https://www.econbiz.de/10009829998
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Promoting active communication behaviours through internal communication
Mazzei, Alessandra - In: Corporate communications : an international journal 15 (2010) 3, pp. 221-234
Persistent link: https://www.econbiz.de/10010086065
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Manager-employee communication during a crisis: the missing link
Mazzei, Alessandra; Ravazzani, Silvia - In: Corporate communications : an international journal 16 (2011) 3, pp. 243-255
Persistent link: https://www.econbiz.de/10009286294