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The effect of service interaction orientation on customer satisfaction and behavioral intention: The moderating effect of dining frequency
Liang, Rong-Da; Zhang, Jun-Shu - In: Asia Pacific journal of marketing and logistics 24 (2012) 1, pp. 153-171
Persistent link: https://www.econbiz.de/10009821361
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Structural relationships among organisation service orientation, employee service performance, and consumer identification
Wu, Cedric Hsi-Jui; Liang, Rong-Da; Tung, Wei; Chang, … - In: The service industries journal 28 (2008) 9, pp. 1247-1264
Persistent link: https://www.econbiz.de/10008152361
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Structural relationships among organisation service orientation, employee service performance, and consumer identification
Wu, Cedric Hsi-Jui; Liang, Rong-Da; Tung, Wei; Chang, … - In: The service industries journal 28 (2008) 9-10, pp. 1247-1264
Persistent link: https://www.econbiz.de/10008167959
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The relationship between white-water rafting experience formation and customer reaction: a flow theory perspective
Wu, Cedric Hsi-Jui; Liang, Rong-Da - In: Tourism management : research, policies, practice 32 (2011) 2, pp. 317-326
Persistent link: https://www.econbiz.de/10008768835