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A model of a patron's innovativeness formation toward a chain restaurant brand
Hyun, Sunghyup Sean; Han, Heesup - In: International journal of contemporary hospitality management 24 (2012) 2, pp. 175-200
Persistent link: https://www.econbiz.de/10009848331
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Image congruence and relationship quality in predicting switching intention : conspicuousness of product use as a moderator variable
Han, Heesup; Hyun, Sunghyup Sean - In: Journal of hospitality & tourism research : JHTR ; the … 37 (2013) 3, pp. 303-329
Persistent link: https://www.econbiz.de/10010184532
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An Extension of the Four-Stage Loyalty Model: The Critical Role of Positive Switching Barriers
Han, Heesup; Hyun, Sunghyup Sean - In: Journal of travel and tourism marketing 29 (2012) 1, pp. 40-57
Persistent link: https://www.econbiz.de/10009827382
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Effects of attitudes vs experience of workplace fun on employee behaviors: Focused on Generation Y in the hospitality industry
Choi, Young Gin; Kwon, Junehee; Kim, Wansoo - In: International journal of contemporary hospitality management 25 (2013) 3, pp. 410-427
Persistent link: https://www.econbiz.de/10010099639
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Value-driven customer share of visits
Kim, Wansoo; Ok, Chihyung; Canter, Deborah D. - In: The service industries journal 32 (2012) 1, pp. 37-59
Persistent link: https://www.econbiz.de/10009819544
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Moderating role of a priori customerfirm relationship in service recovery situations
Kim, Wansoo; Ok, Chihyung; Canter, Deborah D. - In: The service industries journal 32 (2012) 1, pp. 59-83
Persistent link: https://www.econbiz.de/10009819545
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The effects of relational benefits on customers' perception of favorable inequity, affective commitment, and repurchase intention in full-service restaurants
Kim, Wansoo; Ok, Chihyung - In: Journal of hospitality & tourism research : JHTR ; the … 33 (2009) 2, pp. 227-244
Persistent link: https://www.econbiz.de/10009880402
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Customer orientation of service employees and rapport: influences on service-outcome variables in full-service restaurants
Kim, Wansoo; Ok, Chihyung - In: Journal of hospitality & tourism research : JHTR ; the … 34 (2010) 1, pp. 34-55
Persistent link: https://www.econbiz.de/10009880426
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The antecedent role of customer-to-employee relationships in the development of customer-to-firm relationships
Kim, Wansoo; Ok, Chihyung; Gwinner, Kevin Patrick - In: The service industries journal 30 (2010) 7, pp. 1139-1158
Persistent link: https://www.econbiz.de/10008417737
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The Role of Effective Service Provider Communication Style in the Formation of Restaurant Patrons' Perceived Relational Benefits and Loyalty
Kim, Insin; Jeon, Sang Mi; Hyun, Sunghyup Sean - In: Journal of travel and tourism marketing 28 (2011) 7, pp. 765-787
Persistent link: https://www.econbiz.de/10009341893