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Outcome-based contracts as a driver for systems thinking and service-dominant logic in service science: Evidence from the defence industry
Ng, Irene C.L.; Maull, Roger; Yip, Nick - In: European management journal : publ. twice a year for … 27 (2009) 6, pp. 377-387
Persistent link: https://www.econbiz.de/10008326886
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Outcome-based contracts as a driver for systems thinking and service-dominant logic in service science: Evidence from the defence industry
Ng, Irene C.L.; Maull, Roger; Yip, Nick - In: European management journal : publ. twice a year for … 27 (2009) 6, pp. 377-388
Persistent link: https://www.econbiz.de/10008896527
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The three value proposition cycles of equipment-based service
Smith, Laura; Ng, Irene; Maull, Roger - In: Production planning & control : PPC 23 (2012) 7, pp. 553-571
Persistent link: https://www.econbiz.de/10009974259
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Transitioning from a goods-dominant to a service-dominant logic: Visualising the value proposition of Rolls-Royce
Ng, Irene; Parry, Glenn; Smith, Laura; Maull, Roger; … - In: Journal of service management 23 (2012) 3, pp. 416-440
Persistent link: https://www.econbiz.de/10009991459
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Reducing the fear of crime in a community as a complex service system: The case of London Borough of Sutton
Andreu, Luisa; Ng, Irene; Maull, Roger; Shadbolt, Warren - In: European management journal : publ. twice a year for … 30 (2012) 5, pp. 410-418
Persistent link: https://www.econbiz.de/10010018144
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Intergenerational income mobility in Singapore
Ng, Irene - In: The B.E. journal of economic analysis & policy 7 (2007) 2, pp. 1-33
Persistent link: https://www.econbiz.de/10010007753
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A ORGANIZATIONAL DYNAMICS - Demand chain management theory: Constraints and development from global aerospace supply webs Ah:150
Williams, Tim; Maull, Roger; Ellis, Bruce - In: Operations research, Management science : OR MS ; the … 44 (2004) 3, pp. 251-254
Persistent link: https://www.econbiz.de/10006503693
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Customer satisfaction and service quality in UK financial services
Maddern, Harry; Maull, Roger; Smart, Andi; Baker, Paul - In: International journal of operations & production … 27 (2007) 9-10, pp. 999-1019
Persistent link: https://www.econbiz.de/10007797859
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Customer satisfaction and service quality in UK financial services
Maddern, Harry; Maull, Roger; Smart, Andi; Baker, Paul - In: International journal of operations & production … 27 (2007) 9, pp. 999-1019
Persistent link: https://www.econbiz.de/10007762590
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The systemic perspective of service processes: underlying theory, architecture and approach
Batista, Luciano; Smart, Andi; Maull, Roger - In: Production planning & control : PPC 19 (2008) 5, pp. 535
Persistent link: https://www.econbiz.de/10008068057