//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Academic Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~source:"olc"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
An updated and streamlined tec...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Type of publication
All
Article
53
Language
All
Undetermined
48
English
5
Author
All
Parasuraman, A.
53
Berry, Leonard L.
12
Zeithaml, Valarie A.
10
Grewal, Dhruv
5
Kaltcheva, Velitchka D.
4
Chandy, Rajesh K.
2
Colby, Charles L.
2
Gustafsson, Anders
2
Homburg, Christian
2
Kristensson, Per
2
Lemon, Katherine N.
2
Macinnis, Debbie
2
Mackenzie, Scott B.
2
Malhotra, Arvind
2
Marshall, Roger
2
Matthing, Jonas
2
Nakata, Cheryl
2
Ordanini, Andrea
2
Ostrom, Amy L.
2
Piccoli, Gabriele
2
Reday, Peter A.
2
Roggeveen, Anne
2
Schlesinger, Leonard A.
2
Singh, Jagdip
2
Smith, Daniel C.
2
Tsiros, Michael
2
Verhoef, Peter C.
2
Voss, Glenn B.
2
Watson, Richard T.
2
Winsor, Robert D.
2
Baker, J.
1
Baker, Julie
1
Barry, Leonard L.
1
Bolton, Ruth N.
1
Brohman, M. Kathryn
1
Brohman, M.Kathryn
1
Ferrer, J. C.
1
Gruber, Thorsten
1
Hoefnagels, Ankie
1
Hsieh, J. J. Po-An
1
more ...
less ...
Published in...
All
Journal of the Academy of Marketing Science
12
Journal of retailing
7
Journal of marketing
4
Industrial marketing management : the international journal for industrial and high-tech firms
3
Journal of business research : JBR
3
Business horizons
2
Human resources abstracts : an international information service
2
Journal of service management
2
MSI reports : working paper series
2
Marketing management : a quarterly business management publication of the American Marketing Association
2
The journal of services marketing
2
Harvard-Business-Manager : das Wissen der Besten
1
International journal of quality and service sciences
1
Journal of air transport management
1
Journal of marketing theory and practice
1
Journal of service research : JSR
1
Journal of the Market Research Society : JMRS
1
Managing service quality : MSQ ; an international journal
1
Review of marketing research
1
Revista de administração de emprêsas : RAE
1
Sloan management review
1
The Executive : an Academy of Management Publication
1
The journal of business & industrial marketing
1
more ...
less ...
Source
All
OLC EcoSci
ECONIS (ZBW)
58
RePEc
16
Other ZBW resources
12
USB Cologne (EcoSocSci)
5
BASE
3
Showing
1
-
10
of
53
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
"E-volution" to Revolution - Capitalize on the imminent era of explosive e-services growth.
Woodall, Regina D.
;
Colby, Charles L.
;
Parasuraman, A.
- In:
Marketing management : a quarterly business management …
16
(
2007
)
2
,
pp. 29-34
Persistent link: https://www.econbiz.de/10007731222
Saved in:
2
Technology Still Matters - Never mind the doomsayers. E-services are alive, well, and positioned for growth.
Colby, Charles L.
;
Parasuraman, A.
- In:
Marketing management : a quarterly business management …
12
(
2003
)
4
,
pp. 28-33
Persistent link: https://www.econbiz.de/10007232326
Saved in:
3
Service productivity, quality and innovation : implications for service-design practice and research
Parasuraman, A.
- In:
International journal of quality and service sciences
2
(
2010
)
3
,
pp. 277-286
Persistent link: https://www.econbiz.de/10009890278
Saved in:
4
Succeeding in the Big Middle through technology
Sethuraman, Raj
;
Parasuraman, A.
- In:
Journal of retailing
81
(
2005
)
2
,
pp. 107-112
Persistent link: https://www.econbiz.de/10006607078
Saved in:
5
Marketing services: competing through quality
Barry, Leonard L.
;
Parasuraman, A.
;
Yorke, D.A.
- In:
Journal of the Market Research Society : JMRS
35
(
1993
)
2
,
pp. 193
Persistent link: https://www.econbiz.de/10006712876
Saved in:
6
Alternative Scales for Measuring Service Quality: A Comparative Assessment Based on Psychometric and Diagnostic Criteria
Parasuraman, A.
;
Zeithaml, Valarie A.
;
Berry, Leonard L.
- In:
Journal of retailing
70
(
1994
)
3
,
pp. 201-230
Persistent link: https://www.econbiz.de/10006636139
Saved in:
7
Research Note: More on Improving Service Quality Measurement
Parasuraman, A.
;
Berry, Leonard L.
;
Zeithaml, Valarie A.
- In:
Journal of retailing
69
(
1993
)
1
,
pp. 140-147
Persistent link: https://www.econbiz.de/10006638519
Saved in:
8
Building a New Academic Field--The Case of Services Marketing
Berry, Leonard L.
;
Parasuraman, A.
- In:
Journal of retailing
69
(
1993
)
1
,
pp. 13-60
Persistent link: https://www.econbiz.de/10006638523
Saved in:
9
Introduction to Special Section
Berry, Leonard L.
;
Parasuraman, A.
- In:
Journal of retailing
69
(
1993
)
1
,
pp. 10-12
Persistent link: https://www.econbiz.de/10006638524
Saved in:
10
Reflections on Contributing to a Discipline Through Research and Writing
Parasuraman, A.
- In:
Journal of the Academy of Marketing Science
31
(
2003
)
3
,
pp. 314-318
Persistent link: https://www.econbiz.de/10006151040
Saved in:
1
2
3
4
5
6
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->