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Impacts of personality, emotional intelligence and adaptiveness on service performance of casino hosts: A hierarchical approach
Prentice, Catherine
;
King, Brian E.M.
- In:
Journal of business research : JBR
66
(
2013
)
9
,
pp. 1637-1643
Persistent link: https://www.econbiz.de/10010121606
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2
Emotional intelligence and adaptability – Service encounters between casino hosts and premium players
Prentice, Catherine
;
King, Brian E.M.
- In:
International journal of hospitality management
32
(
2013
),
pp. 287-294
Persistent link: https://www.econbiz.de/10010063516
Saved in:
3
Measuring the Value of the Ethnic Connection: Expatriate Travelers from Australia to Sri Lanka
King, Brian E.M.
;
Gamage, M.Ari
- In:
Journal of travel research : a quarterly publication of …
33
(
1994
)
2
,
pp. 46-49
Persistent link: https://www.econbiz.de/10006946253
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4
Book reviews - Creating Island Resorts
King, Brian E.M.
;
Smith, Russell Arthur
- In:
Tourism management : research, policies, practice
20
(
1999
)
4
,
pp. 553
Persistent link: https://www.econbiz.de/10006842837
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5
Creating Island Resorts
King, Brian E.M.
;
Darbyshire, Penny
- In:
Asia Pacific business review
4
(
1998
)
4
,
pp. 96-97
Persistent link: https://www.econbiz.de/10006053519
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6
Attitudinal and Behavioral Loyalty Amongst Casino Players in Macau
Prentice, Catherine
- In:
Services marketing quarterly
34
(
2013
)
4
,
pp. 309-321
Persistent link: https://www.econbiz.de/10010177734
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7
Emotional Intelligence in a Hierarchical Relationship: Evidence for Frontline Service Personnel
Prentice, Catherine
;
King, Brian E. M.
- In:
Services marketing quarterly
33
(
2012
)
1
,
pp. 34-49
Persistent link: https://www.econbiz.de/10009818050
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8
Service quality perceptions and customer loyalty in casinos
Prentice, Catherine
- In:
International journal of contemporary hospitality management
25
(
2013
)
1
,
pp. 49-64
Persistent link: https://www.econbiz.de/10010083092
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9
Casino Service Quality, Tiered Customer Segments, and Casino Player Retention
Prentice, Catherine
;
King, Brian E. M.
;
Ohtsuka, Keis
- In:
Services marketing quarterly
33
(
2012
)
4
,
pp. 277-292
Persistent link: https://www.econbiz.de/10010025194
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