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Service Recovery Paradox: The...
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Dangayach, G.S.
11
Deshmukh, S.G.
7
Krishna, Anupam
4
Dangayach, G. S.
2
Jain, Rakesh
2
Bhagwat, R.
1
Laosirihongthong, T.
1
Lazarus, Davis
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Production planning & control : PPC
5
International journal of Indian culture and business management
1
International journal of industrial engineering : applications and practice
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
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International journal of production economics
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ECONIS (ZBW)
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1
Service operation strategy: a developing country perspective
Krishna, Anupam
;
Dangayach, G.S.
- In:
Production planning & control : PPC
23
(
2012
)
10
,
pp. 789-801
Persistent link: https://www.econbiz.de/10010016517
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2
A conceptual framework for the service recovery paradox
Krishna, Anupam
;
Dangayach, G. S.
;
Jain, Rakesh
- In:
The marketing review
11
(
2011
)
1
,
pp. 41-56
Persistent link: https://www.econbiz.de/10009853193
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3
Service failures and recovery : the cultural perspective
Krishna, Anupam
;
Dangayach, G. S.
;
Jain, Rakesh
- In:
International journal of Indian culture and business …
6
(
2013
)
3
,
pp. 351-361
Persistent link: https://www.econbiz.de/10010117405
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4
Service Failure Magnitude and Paradox: A Banking Perspective
Singhal, Shuchi
;
Krishna, Anupam
;
Lazarus, Davis
- In:
Journal of relationship marketing : innovations & …
12
(
2013
)
3
,
pp. 191-203
Persistent link: https://www.econbiz.de/10010183221
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5
An exploratory study of manufacturing strategy practices of machinery manufacturing companies in India
Dangayach, G.S.
;
Deshmukh, S.G.
- In:
Omega : the international journal of management science
34
(
2006
)
3
,
pp. 254-273
Persistent link: https://www.econbiz.de/10006748616
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6
Manufacturing strategy: Literature review and some issues
Dangayach, G.S.
;
Deshmukh, S.G.
- In:
International journal of operations & production …
21
(
2001
)
7
,
pp. 884-932
Persistent link: https://www.econbiz.de/10006831393
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7
Evidence of manufacturing strategies in Indian industry: a survey
Dangayach, G.S.
;
Deshmukh, S.G.
- In:
International journal of production economics
83
(
2003
)
3
,
pp. 279-298
Persistent link: https://www.econbiz.de/10006258790
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8
Linkages Between Manufacturing Strategy, Business Strategy and Business Excellence: A Longitudinal Study
Dangayach, G.S.
;
Deshmukh, S.G.
- In:
International journal of industrial engineering : …
11
(
2004
)
3
,
pp. 297-306
Persistent link: https://www.econbiz.de/10005923789
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9
Practice of manufacturing strategy: evidence from select Indian automobile companies
Dangayach, G.S.
;
Deshmukh, S.G.
- In:
International journal of production research : American …
39
(
2001
)
11
,
pp. 2353-2394
Persistent link: https://www.econbiz.de/10006131377
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10
Performance measurement of information systems in small and medium sized enterprises: a strategic perspective
Sharma, M.K.
;
Bhagwat, R.
;
Dangayach, G.S.
- In:
Production planning & control : PPC
19
(
2008
)
1
,
pp. 12-24
Persistent link: https://www.econbiz.de/10007900548
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