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E-service quality: an internal, multichannel and pure service perspective
Barrutia, Jose; Charterina, Jon; Gilsanz, Ainhize - In: The service industries journal 29 (2009) 12, pp. 1707-1722
Persistent link: https://www.econbiz.de/10008328654
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e-Service quality: overview and research agenda
Barrutia, José M.; Gilsanz, Ainhize - In: International journal of quality and service sciences 1 (2009) 1, pp. 29-50
Persistent link: https://www.econbiz.de/10009890242
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Measuring the impact of informational democracy on consumer power: A new application for an old tool
Barrutia, José M.; Charterina, Jon - In: International journal of market research : JMRS ; the … 48 (2006) 3, pp. 351-376
Persistent link: https://www.econbiz.de/10007265741
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Electronic Service Quality and Value: Do Consumer Knowledge-Related Resources Matter?
Barrutia, Jose M.; Gilsanz, Ainhize - In: Journal of service research : JSR 16 (2013) 2, pp. 231-246
Persistent link: https://www.econbiz.de/10010104409
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Effects of Knowledge-sharing Routines and Dyad-based Investments on Company Innovation and Performance: An Empirical Study of Spanish Manufacturing Companies
Charterina, Jon; Landeta, Jon - In: International journal of management 30 (2013) 1, pp. 20-39
Persistent link: https://www.econbiz.de/10010075238
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The Internet and consumer power: the case of Spanish retail banking
Barrutia, José M.; Echebarria, Carmen - In: Journal of retailing and consumer services 12 (2005) 4, pp. 255-272
Persistent link: https://www.econbiz.de/10005922605
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La reestructuracion del sector bancario que viene
Echebarria, M.Carmen; Barrutia, José M. - In: Información comercial española : ICE ; revista de … (1996) 758, pp. 156-170
Persistent link: https://www.econbiz.de/10007252678