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Bowen, David E.
20
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19
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3
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3
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Human resource management
6
Organizational dynamics : a quarterly review of organizational behavior for professional managers
5
The Executive : an Academy of Management Publication
4
Academy of Management journal : AMJ
3
The Academy of Management review : AMR
3
International journal of service industry management : IJSIM
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Marketing management : a quarterly business management publication of the American Marketing Association
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The Service Organization: Human Resources Management Is Crucial
Schneider, Benjamin
;
Bowen, David E.
- In:
Organizational dynamics : a quarterly review of …
21
(
1993
)
4
,
pp. 39-52
Persistent link: https://www.econbiz.de/10006148237
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2
Understanding Customer Delight and Outrage - Service businesses can retain customers and achieve profitability by building reciprocal relationships founded on safeguarding and affirming customer security, fairness, and self-esteem
Schneider, Benjamin
;
Bowen, David E.
- In:
Sloan management review
41
(
1999
)
1
,
pp. 35-46
Persistent link: https://www.econbiz.de/10006294431
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3
Winning the Service Game
Schneider, Benjamin
;
Bowen, David E.
;
Lake, Dale G.
- In:
Human resource management
34
(
1995
)
3
,
pp. 463-466
Persistent link: https://www.econbiz.de/10007334168
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4
Service Breakthroughs: Changing the Rules of the Game
Heskett, James L.
;
Sasser Jr, W.Earl
;
Hart, Christopher W.L.
- In:
Human resource management
33
(
1994
)
1
,
pp. 169-172
Persistent link: https://www.econbiz.de/10006686322
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5
Understanding HRM-Firm Performance Linkages: The Role of the "Strength" of the HRM System
Bowen, David E.
;
Ostroff, Cheri
- In:
The Academy of Management review : AMR
29
(
2004
)
2
,
pp. 203-221
Persistent link: https://www.econbiz.de/10006718483
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6
The Role of Human Resource Management: An Exploratory Study of Cross-Country Variance
Bowen, David E.
;
Galang, Carmen
;
Pillai, Rajnandini
- In:
Human resource management
41
(
2002
)
1
,
pp. 103-122
Persistent link: https://www.econbiz.de/10006655125
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7
Management Theory and Total Quality: Improving Research and Practice Through Theory Development
Dean Jr, James W.
;
Bowen, David E.
- In:
The Academy of Management review : AMR
19
(
1994
)
3
,
pp. 392-418
Persistent link: https://www.econbiz.de/10006743073
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B ORGANIZATIONAL BEHAVIOR - Human issues in service design Bz:130
Cook, Lori S.
;
Bowen, David E.
;
Chase, Richard B.
; …
- In:
Operations research, Management science : OR MS ; the …
43
(
2003
)
1
,
pp. 39-40
Persistent link: https://www.econbiz.de/10006507086
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9
Toward a Theory of Comparative Management Research: An Idiographic Case Study of the Best International Human Resources Management Project
Teagarden, Mary B.
;
Glinow, Mary Ann Von
;
Bowen, David E.
; …
- In:
Academy of Management journal : AMJ
38
(
1995
)
5
,
pp. 1261-1287
Persistent link: https://www.econbiz.de/10006119949
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10
HRM and Service Fairness: How Being Fair with Employees Spills Over to Customers - Managing fairly has positive repercussions for both employees and customers
Bowen, David E.
;
Gilliland, Stephen W.
;
Folger, Robert
- In:
Organizational dynamics : a quarterly review of …
27
(
1999
)
3
,
pp. 7-23
Persistent link: https://www.econbiz.de/10006135983
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