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Hotel Complaint Behavior and Resolution: A Content Analysis
Manickas, Peter A.; Shea, Linda J. - In: Journal of travel research : a quarterly publication of … 36 (1997) 2, pp. 68-73
Persistent link: https://www.econbiz.de/10006921517
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How strategic orientations influence the building of dynamic capability in emerging economies
Shea, Linda J. - In: Journal of business research : JBR 63 (2010) 3, pp. 224-232
Persistent link: https://www.econbiz.de/10008382096
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The Strategic Planning Process in National Tourism Organizations
Soteriou, Evi C.; Roberts, Chris - In: Journal of travel research : a quarterly publication of … 37 (1998) 1, pp. 21-29
Persistent link: https://www.econbiz.de/10006918283
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A Content Analysis for Postpurchase Evaluation Using Customer Comment Logbooks
Shea, Linda; Roberts, Chris - In: Journal of travel research : a quarterly publication of … 36 (1998) 4, pp. 68-73
Persistent link: https://www.econbiz.de/10006919008