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Successful implementation of Six Sigma in services : an exploratory research in India Inc.
Sony, Michael; Naik, Subhash - In: International journal of business excellence 4 (2011) 4, pp. 399-419
Persistent link: https://www.econbiz.de/10009888951
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Six Sigma, organizational learning and innovation: An integration and empirical examination
Sony, Michael; Naik, Subhash - In: International journal of quality & reliability management 29 (2012) 7, pp. 797-819
Persistent link: https://www.econbiz.de/10009998431
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Six Sigma, organizational learning and innovation: An integration and empirical examination
Sony, Michael; Naik, Subhash - In: International journal of quality & reliability management 29 (2012) 8, pp. 915-937
Persistent link: https://www.econbiz.de/10010015191
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A typology for frontline employee adaptability to gain insights in service customisation : a viewpoint
Sony, Michael; Mekoth, Nandakumar - In: International journal of services and operations management 12 (2012) 4, pp. 490-508
Persistent link: https://www.econbiz.de/10010003770