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Gurvich, Itai
8
Allon, Gad
2
Luedtke, James
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Tezcan, Tolga
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Operations research : the journal of the Operations Research Society of America
3
Management science : journal of the Institute for Operations Research and the Management Sciences
2
Manufacturing & service operations management : M & SOM
2
Operations research, Management science : OR MS ; the international literature digest
1
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OLC EcoSci
ECONIS (ZBW)
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Staffing call centers with uncertain demand forecasts: A chance-constrained optimization approach Cd:120
Gurvich, Itai
;
Luedtke, James
;
Tezcan, Tolga
- In:
Operations research, Management science : OR MS ; the …
52
(
2012
)
1
,
pp. 73-77
Persistent link: https://www.econbiz.de/10009842237
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2
When promotions meet operations : cross-selling and its effect on call center performance
Armony, Mor
;
Gurvich, Itai
- In:
Manufacturing & service operations management : M & SOM
12
(
2010
)
3
,
pp. 470-488
Persistent link: https://www.econbiz.de/10009866285
Saved in:
3
Pricing and dimensioning competing large-scale service providers
Allon, Gad
;
Gurvich, Itai
- In:
Manufacturing & service operations management : M & SOM
12
(
2010
)
3
,
pp. 449-469
Persistent link: https://www.econbiz.de/10009866286
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4
"We Will Be Right with You": Managing Customer Expectations with Vague Promises and Cheap Talk
Allon, Gad
;
Bassamboo, Achal
;
Gurvich, Itai
- In:
Operations research : the journal of the Operations …
59
(
2011
)
6
,
pp. 1382-1395
Persistent link: https://www.econbiz.de/10009814299
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5
Centralized vs. Decentralized Ambulance Diversion: A Network Perspective
Deo, Sarang
;
Gurvich, Itai
- In:
Management science : journal of the Institute for …
57
(
2011
)
7
,
pp. 1300-1320
Persistent link: https://www.econbiz.de/10009177055
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6
Overflow Networks: Approximations and Implications to Call Center Outsourcing
Gurvich, Itai
;
Perry, Ohad
- In:
Operations research : the journal of the Operations …
60
(
2012
)
4
,
pp. 996-1010
Persistent link: https://www.econbiz.de/10010016245
Saved in:
7
Staffing Call Centers with Uncertain Demand Forecasts: A Chance-Constrained Optimization Approach
Gurvich, Itai
;
Luedtke, James
;
Tezcan, Tolga
- In:
Management science : journal of the Institute for …
56
(
2010
)
7
,
pp. 1093-1116
Persistent link: https://www.econbiz.de/10008437200
Saved in:
8
Service-Level Differentiation in Many-Server Service Systems via Queue-Ratio Routing
Gurvich, Itai
;
Whitt, Ward
- In:
Operations research : the journal of the Operations …
58
(
2010
)
2
,
pp. 316-329
Persistent link: https://www.econbiz.de/10008404799
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