Staffing Call Centers with Uncertain Demand Forecasts: A Chance-Constrained Optimization Approach
| Year of publication: |
2010
|
|---|---|
| Authors: | Gurvich, Itai ; Luedtke, James ; Tezcan, Tolga |
| Published in: |
Management science : journal of the Institute for Operations Research and the Management Sciences. - Hanover, Md : INFORMS, ISSN 0025-1909, ZDB-ID 2063451. - Vol. 56.2010, 7, p. 1093-1116
|