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Compensation Management in Outsourced Service Organizations and Its Implications for Quit Rates, Absenteeism and Workforce Performance: Evidence from Canadian Call Centres
van Jaarsveld, Danielle D.; Yanadori, Yoshio - In: BJIR : an international journal of employment relations 49 (2011) 1, pp. s1
Persistent link: https://www.econbiz.de/10009029102
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Its all in the mix: Determinants and consequences of workforce blending in call centres
Kwon, Hyunji; van Jaarsveld, Danielle - In: Human relations 66 (2013) 8, pp. 1075-1100
Persistent link: https://www.econbiz.de/10010159170
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Institutional Change and the Restructuring of Service Work in the French and German Telecommunications Industries
van Jaarsveld, Danielle; de Grip, Andries; Sieben, Inge - In: European journal of industrial relations 15 (2009) 4, pp. 373-395
Persistent link: https://www.econbiz.de/10008338464
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The Role of Job Demands and Emotional Exhaustion in the Relationship Between Customer and Employee Incivility
van Jaarsveld, Danielle D.; Walker, David D.; … - In: Journal of management : JOM 36 (2010) 6, pp. 1486-1505
Persistent link: https://www.econbiz.de/10008706598
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Collective Representation Among High-Tech Workers at Microsoft and Beyond: Lessons from WashTech-CWA
van Jaarsveld, Danielle D. - In: Industrial relations : a journal of economy & society 43 (2004) 2, pp. 364-385
Persistent link: https://www.econbiz.de/10007806975
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Gender and the Contours of Precarious Employment – Edited by Leah F. Vosko, Martha MacDonald and Iain Campbell
VAN JAARSVELD, DANIELLE D. - In: BJIR : an international journal of employment relations 49 (2011) 2, pp. 400-402
Persistent link: https://www.econbiz.de/10009015212
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The Effects of Institutional and Organizational Characteristics on Work Force Flexibility: Evidence from Call Centers in Three Liberal Market Economies
van Jaarsveld, Danielle D.; Kwon, Hyunji; Frost, Ann C. - In: ILR review : a publication of the New York State School … 62 (2009) 4, pp. 573-601
Persistent link: https://www.econbiz.de/10008283222
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Compensation strategy: does business strategy influence compensation in high-technology firms?
Yanadori, Yoshio; Marler, Janet H. - In: Strategic management journal 27 (2006) 6, pp. 559-570
Persistent link: https://www.econbiz.de/10006808095
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Minimizing Competition? Entry-Level Compensation in Japanese Firms
Yanadori, Yoshio - In: Asia Pacific journal of management : APJM ; a … 21 (2004) 4, pp. 445-468
Persistent link: https://www.econbiz.de/10006364184
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Paying both globally and locally: an examination of the compensation management of a US multinational finance firm in the Asia Pacific Region
Yanadori, Yoshio - In: The international journal of human resource management 22 (2011) 18, pp. 3867-3888
Persistent link: https://www.econbiz.de/10009798987