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Ruyter, Ko de
34
de Ruyter, Ko
34
Wetzels, Martin
33
Lemmink, Jos
9
Jong, Ad de
6
de Jong, Ad
6
Birgelen, Marcel van
5
Bloemer, Josée
5
Keen, Cherie
4
Streukens, Sandra
4
van Birgelen, Marcel
4
van Dolen, Willemijn M.
4
Dellaert, Benedict G.C.
3
Schepers, Jeroen
3
Wiertz, Caroline
3
Dabholkar, Pratibha A.
2
De Ruyter, Ko
2
Feinberg, Richard A.
2
Kleijnen, Mirella
2
Lei, Jing
2
Ouwersloot, Hans
2
Patterson, Paul G.
2
van Dolen, Willemijn
2
van Laer, Tom
2
Belei, Nina
1
Blazevic, Vera
1
Breugelmans, Els
1
Brüggen, Elisabeth C
1
Burgers, Arjan
1
Cox, David
1
Crask, Millard F.
1
Dolen, Willemijn van
1
Falk, Tomas
1
Feinberg, Richard
1
Friedman, Mike
1
Geyskens, Kelly
1
Goukens, Caroline
1
Hammerschmidt, Maik
1
Hokama, Leigh
1
Jasmand, Claudia
1
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International journal of service industry management : IJSIM
11
Journal of retailing
7
Total quality management
6
Industrial marketing management : the international journal for industrial and high-tech firms
5
Journal of marketing
5
European journal of marketing : EJM
4
Journal of business research : JBR
4
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
3
Journal of management studies : JMS
3
Journal of service research : JSR
3
International business review : the official journal of the European International Business Academy
2
Psychology & marketing
2
The journal of business & industrial marketing
2
Accounting, organizations and society : an international journal devoted to the behavioural, organizational and social aspects of accounting
1
Journal of consumer policy : consumer issues in law, economics and behavioural sciences
1
Journal of consumer research : JCR ; an interdisciplinary bimonthly
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of marketing education : JME
1
Journal of marketing management : MM
1
Journal of service management
1
Journal of the Academy of Marketing Science
1
Management science : journal of the Institute for Operations Research and the Management Sciences
1
Managing service quality : MSQ ; an international journal
1
Marketing intelligence & planning
1
Operations research, Management science : OR MS ; the international literature digest
1
Organization studies : an international multidisciplinary journal devoted to the study of organizations, organizing, and the organized in and between societies
1
The journal of brand management : an international journal
1
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OLC EcoSci
ECONIS (ZBW)
136
RePEc
33
Other ZBW resources
24
BASE
3
USB Cologne (EcoSocSci)
3
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1
A Walk in Customers' Shoes: How Attentional Bias Modification Affects Ownership of Integrity-violating Social Media Posts
van Laer, Tom
;
de Ruyter, Ko
;
Cox, David
- In:
Journal of interactive marketing : a quarterly …
27
(
2013
)
1
,
pp. 14-27
Persistent link: https://www.econbiz.de/10010059719
Saved in:
2
In stories we trust: How narrative apologies provide cover for competitive vulnerability after integrity-violating blog posts
van Laer, Tom
;
de Ruyter, Ko
- In:
International journal of research in marketing : IJRM ; …
27
(
2010
)
2
,
pp. 164-175
Persistent link: https://www.econbiz.de/10008427702
Saved in:
3
Consumer Affairs Departments in the United States and the Netherlands: A Comparative Analysis
Ruyter, Ko de
;
Kasper, Hans
- In:
Journal of consumer policy : consumer issues in law, …
20
(
1997
)
3
,
pp. 325-352
Persistent link: https://www.econbiz.de/10006791662
Saved in:
4
Teaching Customer Service Hands-On: A Sink-or-Swim Experience
Ruyter, Ko de
;
Crask, Millard F.
- In:
Journal of marketing education : JME
(
1994
),
pp. 71-80
Persistent link: https://www.econbiz.de/10006339976
Saved in:
5
Determinants of a Relational Exchange Orientation in the Marketing-Manufacturing Interface: An Empirical Investigation
Ruyter, Ko De
;
Wetzels, Martin
- In:
Journal of management studies : JMS
37
(
2000
)
2
,
pp. 257-276
Persistent link: https://www.econbiz.de/10005895898
Saved in:
6
PAPERS - Modelling firms propensity to continue service exporting: A cross-country analysis
Patterson, Paul G.
;
Ruyter, Ko de
;
Wetzels, Martin
- In:
International business review : the official journal of …
8
(
1999
)
3
,
pp. 351-366
Persistent link: https://www.econbiz.de/10005968034
Saved in:
7
PAPERS - Consumer ethnocentrism in international services marketing
Ruyter, Ko de
;
Birgelen, Marcel van
;
Wetzels, Martin
- In:
International business review : the official journal of …
7
(
1998
)
2
,
pp. 185-202
Persistent link: https://www.econbiz.de/10005973772
Saved in:
8
Number 1-2 - Moments of sorrow and joy: An empirical assessment of the complementary value of critical incidents in understanding customer service evaluations
Odekerken-Schröder, Gaby
;
Birgelen, Marcel van
; …
- In:
European journal of marketing : EJM
34
(
2000
)
1-2
,
pp. 107-125
Persistent link: https://www.econbiz.de/10006094646
Saved in:
9
Linking perceived service quality and service loyalty: A multi-dimensional perspective
Bloemer, Josée
;
Ruyter, Ko de
;
Wetzels, Martin
- In:
European journal of marketing : EJM
33
(
1999
)
11-12
,
pp. 1082-1106
Persistent link: https://www.econbiz.de/10006096452
Saved in:
10
On the relationship between store image, store satisfaction and store loyalty
Bloemer, Josée
;
Ruyter, Ko de
- In:
European journal of marketing : EJM
32
(
1998
)
5-6
,
pp. 499-513
Persistent link: https://www.econbiz.de/10006098613
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