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Managing service quality : MSQ ; an international journal
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The international review of retail, distribution and consumer research
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Business process re-engineering in Malaysian banks and finance companies
Khong, Kok Wei
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Richardson, Stanley
- In:
Managing service quality : MSQ ; an international journal
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2003
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1
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pp. 54-71
Persistent link: https://www.econbiz.de/10007162182
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Path analysis of atmospherics and convenience on flow: the mediation effects of brand affect and brand trust
Ong, Fon Sim
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Khong, Kok Wei
;
Faziharudean, Tengku M.
; …
- In:
The international review of retail, distribution and …
22
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2012
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pp. 277-292
Persistent link: https://www.econbiz.de/10009985458
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