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Case study analysis of Six Sigma implementation in service organisations
Chakraborty, Ayon; Tan, Kay Chuan - In: Business process management journal 18 (2012) 6, pp. 992-1020
Persistent link: https://www.econbiz.de/10010037276
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Developing a Six Sigma framework: perspectives from financial service companies
Chakraborty, Ayon; Leyer, Michael - In: International journal of quality & reliability management 30 (2013) 3, pp. 256-279
Persistent link: https://www.econbiz.de/10010089729
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The current state of six sigma application in services
Chakrabarty, Ayon; Tan, Kay Chuan - In: Managing service quality : MSQ ; an international journal 17 (2007) 2, pp. 194-208
Persistent link: https://www.econbiz.de/10007603501
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A bibliometric analysis of service research from Asia
Tan, Kay Chuan; Goudarzlou, Atarod; Chakrabarty, Ayon - In: Managing service quality : MSQ ; an international journal 20 (2010) 1, pp. 89-102
Persistent link: https://www.econbiz.de/10008370214