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English
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Bienstock, Carol C.
23
Demoranville, Carol W.
6
Mentzer, John T.
4
Royne, Marla B.
4
Collier, Joel E.
3
Smith, Rachel K.
3
Stafford, Thomas F.
3
Judson, Kim
2
Sherrell, Dan
2
Amini, M.Mehdi
1
Amini, Mehdi
1
Bird, Monroe Murphy
1
Kahn, Kenneth B.
1
Ratzlaff-Roberts, Donna
1
Reddy, Allan C.
1
Reed, Ronald O.
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Retzlaff-Roberts, Donna
1
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The journal of services marketing
5
International journal of production economics
3
International journal of physical distribution & logistics management : IJPD & LM
2
Business horizons
1
International journal of business performance and supply chain modelling : IJBPSCM
1
International journal of management
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
Journal of business logistics : JBL
1
Journal of current issues and research in advertising : JCIRA
1
Journal of marketing theory and practice
1
Journal of the Academy of Marketing Science
1
MIT sloan management review
1
Marketing theory
1
Psychology & marketing
1
The journal of applied business research
1
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OLC EcoSci
ECONIS (ZBW)
7
Other ZBW resources
7
RePEc
3
USB Cologne (EcoSocSci)
1
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ARTICLES - An Experimental Investigation of the Outsourcing Decision for Motor Carrier Transportation
Bienstock, Carol C.
;
Mentzer, John T.
- In:
Transportation journal
39
(
1999
)
1
,
pp. 42-59
Persistent link: https://www.econbiz.de/10006698795
Saved in:
2
Designing a reverse logistics operation for short cycle time repair services
Amini, M.Mehdi
;
Retzlaff-Roberts, Donna
;
Bienstock, Carol C.
- In:
International journal of production economics
96
(
2005
)
3
,
pp. 367-380
Persistent link: https://www.econbiz.de/10006237858
Saved in:
3
Measuring Physical Distribution Service Quality
Bienstock, Carol C.
;
Mentzer, John T.
;
Bird, Monroe Murphy
- In:
Journal of the Academy of Marketing Science
25
(
1997
)
1
,
pp. 31-44
Persistent link: https://www.econbiz.de/10006153798
Saved in:
4
Question order effects in measuring service quality
Demoranville, Carol W.
;
Bienstock, Carol C.
- In:
International journal of research in marketing : IJRM ; …
20
(
2003
)
3
,
pp. 217-232
Persistent link: https://www.econbiz.de/10006168851
Saved in:
5
FOCUS ON KNOWLEDGE - Benchmarking Sales Forecasting Management - Predicting the future is reaching new levels of quality and accuracy with these best sales forecasting practices
Mentzer, John T.
;
Bienstock, Carol C.
;
Kahn, Kenneth B.
- In:
Business horizons
42
(
1999
)
3
,
pp. 48-56
Persistent link: https://www.econbiz.de/10006192962
Saved in:
6
Sample size determination in logistics simulations
Bienstock, Carol C.
- In:
International journal of physical distribution & …
26
(
1996
)
2
,
pp. 43-50
Persistent link: https://www.econbiz.de/10005987799
Saved in:
7
Using question order for predictive service quality measures
Demoranville, Carol W.
;
Bienstock, Carol C.
;
Judson, Kim
- In:
The journal of services marketing
22
(
2008
)
3
,
pp. 255
Persistent link: https://www.econbiz.de/10008057904
Saved in:
8
An expanded model of logistics service quality: Incorporating logistics information technology
Bienstock, Carol C.
;
Royne, Marla B.
;
Sherrell, Dan
; …
- In:
International journal of production economics
113
(
2008
)
1
,
pp. 205-223
Persistent link: https://www.econbiz.de/10008422939
Saved in:
9
The differential value of information in industrial purchasing decisions: Applying an economics of information framework
Bienstock, Carol C.
;
Royne, Marla B.
- In:
International journal of physical distribution & …
37
(
2007
)
5
,
pp. 389-408
Persistent link: https://www.econbiz.de/10007762056
Saved in:
10
Using question order for predictive service quality measures
Demoranville, Carol W.
;
Bienstock, Carol C.
;
Judson, Kim
- In:
The journal of services marketing
22
(
2008
)
2-3
,
pp. 255
Persistent link: https://www.econbiz.de/10008065415
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