Narrow search
Showing 1 - 10 of 16
Cover Image
Antecedents and effects of employees' feelings of joy on employees' innovative behaviour
Slåtten, Terje - In: International journal of quality and service sciences 3 (2011) 1, pp. 93-109
Persistent link: https://www.econbiz.de/10009890280
Cover Image
Empirical characteristics of "top" journals in mainstream marketing
Svensson, Göran; Slåtten, Terje; Tronvoll, Bård; … - In: Marketing intelligence & planning 26 (2008) 2-3, pp. 131-144
Persistent link: https://www.econbiz.de/10008056070
Cover Image
An assessment of the empirical characteristics of top journals in services marketing
Svensson, Göran; Tronvoll, Bård; Slåtten, Terje - In: Managing service quality : MSQ ; an international journal 18 (2008) 3, pp. 289
Persistent link: https://www.econbiz.de/10008057888
Cover Image
"Ethnocentricity" in top journals of services management: Authors, editorial review boards, editorial boards and editors
Svensson, Göran; Slåtten, Terje; Tronvoll, Bård - In: Managing service quality : MSQ ; an international journal 17 (2007) 5, pp. 563-578
Persistent link: https://www.econbiz.de/10007792767
Cover Image
A DIP-construct of perceived justice in negative service encounters and complaint handling in the Norwegian tourism industry
Svari, Sander; Svensson, Göran; Slåtten, Terje; … - In: Managing service quality : MSQ ; an international journal 20 (2010) 1, pp. 26-46
Persistent link: https://www.econbiz.de/10008370217
Cover Image
The effect of managerial practice on employee-perceived service quality: The role of emotional satisfaction
Slåtten, Terje - In: Managing service quality : MSQ ; an international journal 19 (2009) 4, pp. 431-455
Persistent link: https://www.econbiz.de/10008316364
Cover Image
"Empirical characteristics" and "geocentricity" in "top" journals of logistics management
Svensson, Göran; Tronvoll, Bård; Slåtten, Terje - In: The international journal of logistics management 19 (2008) 3, pp. 436
Persistent link: https://www.econbiz.de/10008144036
Cover Image
Antecedents and effects of emotional satisfaction on employee-perceived service quality
Slåtten, Terje - In: Managing service quality : MSQ ; an international journal 18 (2008) 4, pp. 370-386
Persistent link: https://www.econbiz.de/10008082863
Cover Image
"Scientific identity" and "ethnocentricity" in top journals of logistics management
Svensson, Göran; Slåtten, Terje; Tronvoll, Bård - In: International journal of physical distribution & … 38 (2008) 8, pp. 588-600
Persistent link: https://www.econbiz.de/10008108441
Cover Image
Scientific identity in top journals of services marketing: review and evaluation
Svensson, Göran; Slåtten, Terje; Tronvoll, Bård - In: International journal of service industry management : IJSIM 19 (2008) 1, pp. 134
Persistent link: https://www.econbiz.de/10007993375