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A practical perspective on the classification of service innovations
Hsieh, Jung-Kuei; Chiu, Hung-Chang; Wei, Chih-Ping; … - In: The journal of services marketing 27 (2013) 5, pp. 371-384
Persistent link: https://www.econbiz.de/10010162208
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All for one but does one strategy work for all?: Building consumer loyalty in multi-channel distribution
Hsieh, Yi-Ching; Roan, Jinshyang; Pant, Anurag; Hsieh, … - In: Managing service quality : MSQ ; an international journal 22 (2012) 3, pp. 310-336
Persistent link: https://www.econbiz.de/10009972128
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The challenge for multichannel sevices : cross-channel free-riding behavior
Chiu, Hung-chang; Hsieh, Yi-ching; Roan, Jinshyang; … - In: Electronic commerce research and applications 10 (2011) 1/6, pp. 268-277
Persistent link: https://www.econbiz.de/10010005962