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English
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Voss, Chris
25
Witell, Lars
22
Perks, Helen
15
Sousa, Rui
12
Blackmon, Kate
7
Gustafsson, Anders
6
Voss, Christopher A.
6
Elg, Mattias
5
Löfgren, Martin
5
Fynes, Brian
4
Rönnbäck, Åsa
4
Hanson, Philip
3
Poksinska, Bozena
3
Wünderlich, Nancy V.
3
Chase, Richard B.
2
Cheng, T.C.E.
2
Engström, Jon
2
Gremyr, Ida
2
Johansson, Elisabeth
2
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2
Kristensson, Per
2
Roth, Aleda V.
2
Schumann, Jan H.
2
Syson, Fiona
2
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2
Yeung, Andy C.L.
2
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1
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1
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1
Búrca, Seán de
1
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1
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1
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1
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1
Cronemyr, Peter
1
Dahlgaard-Park, Su Mi
1
Done, Adrian
1
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1
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1
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1
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International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
14
Journal of operations management : publ. quarterly by the American Production & Inventory Control Society, Inc
6
Business strategy review
5
Industrial marketing management : the international journal for industrial and high-tech firms
5
International journal of quality and service sciences
4
Journal of service management
4
Managing service quality : MSQ ; an international journal
4
The journal of product innovation management : an internat. publication of the Product Development & Management Association
3
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
Production and operations management : an international journal of the Production and Operations Management Society
2
Quality management journal : QMJ
2
The TQM journal : the international review of organizational improvement
2
The TQM magazine : the international bi-monthly for total quality management
2
The journal of services marketing
2
Creativity and innovation management
1
Decision line
1
European journal of innovation management : EJIM
1
European management journal : publ. twice a year for the Scottish Business School
1
European quality : the official journal of the European Organization for Quality
1
International journal of production economics
1
International journal of quality & reliability management
1
International journal of service industry management : IJSIM
1
International marketing review
1
International small business journal
1
Journal of business economics : JBE
1
Journal of business research : JBR
1
Journal of international financial management and accounting
1
Journal of retailing
1
R & D management
1
Scandinavian journal of management
1
Technovation : the international journal of technological innovation, entrepreneurship and technology management
1
The service industries journal
1
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OLC EcoSci
ECONIS (ZBW)
175
Other ZBW resources
90
RePEc
6
USB Cologne (EcoSocSci)
4
EconStor
3
USB Cologne (business full texts)
2
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1
The impacts of e-service quality on customer behaviour in multi-channel e-services
Sousa, Rui
;
Voss, Chris
- In:
Total quality management & business excellence : an …
23
(
2012
)
7
,
pp. 789-807
Persistent link: https://www.econbiz.de/10010013147
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2
Technology mediation in service delivery: A new typology and an agenda for managers and academics
Schumann, Jan H.
;
Wünderlich, Nancy V.
;
Wangenheim, Florian
- In:
Technovation : the international journal of …
32
(
2012
)
2
,
pp. 133-144
Persistent link: https://www.econbiz.de/10009821487
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3
Perils of Managing the Service Profit Chain: The Role of Time Lags and Feedback Loops
Evanschitzky, Heiner
;
Wangenheim, Florian v.
; …
- In:
Journal of retailing
88
(
2012
)
3
,
pp. 356-367
Persistent link: https://www.econbiz.de/10010011495
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4
Management and marketing of remote services: Conceptualization, managerial challenges and an agenda for future research
Wünderlich, Nancy V.
;
Schumann, Jan H.
;
Wangenheim, …
- In:
Journal of business economics : JBE
81
(
2011
)
9
,
pp. 977-1002
Persistent link: https://www.econbiz.de/10009265208
Saved in:
5
Global network configuration for innovation: a study of international fibre innovation
Perks, Helen
;
Jeffery, Richard
- In:
R & D management
36
(
2006
)
1
,
pp. 67-84
Persistent link: https://www.econbiz.de/10006605022
Saved in:
6
Strategic Alliances - Partner as Customer
Perks, Helen
;
Easton, Geoff
- In:
Industrial marketing management : the international …
29
(
2000
)
4
,
pp. 327-338
Persistent link: https://www.econbiz.de/10006280511
Saved in:
7
Characterizing the Role of Design in New Product Development: An Empirically Derived Taxonomy
Perks, Helen
;
Cooper, Rachel
;
Jones, Cassie
- In:
The journal of product innovation management : an …
22
(
2005
)
2
,
pp. 111-127
Persistent link: https://www.econbiz.de/10006229877
Saved in:
8
Specifying and synchronising partner activities in the dispersed product development process
Perks, Helen
- In:
Industrial marketing management : the international …
34
(
2005
)
1
,
pp. 85-96
Persistent link: https://www.econbiz.de/10006230583
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9
An exploration of inter-functional integration in the new service development process
Perks, Helen
;
Riihela, Nina
- In:
The service industries journal
24
(
2004
)
6
,
pp. 37-64
Persistent link: https://www.econbiz.de/10006240436
Saved in:
10
Sources, Signs and Signalling for Fast Trust Creation in Organisational Relationships
Perks, Helen
;
Halliday, Sue Vaux
- In:
European management journal : publ. twice a year for …
21
(
2003
)
3
,
pp. 338-350
Persistent link: https://www.econbiz.de/10006253280
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