Perils of Managing the Service Profit Chain: The Role of Time Lags and Feedback Loops
| Year of publication: |
2012
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|---|---|
| Authors: | Evanschitzky, Heiner ; Wangenheim, Florian v. ; Wünderlich, Nancy V. |
| Published in: |
Journal of retailing. - New York, NY [u.a.] : Elsevier, ISSN 0022-4359, ZDB-ID 4108024. - Vol. 88.2012, 3, p. 356-367
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