Perils of managing the service profit chain : the role of time lags and feedback loops
Heiner Evanschitzky; Florian v. Wangenheim; Nancy V. Wünderlich
| Year of publication: |
2012
|
|---|---|
| Authors: | Evanschitzky, Heiner ; Wangenheim, Florian von ; Wünderlich, Nancy V. |
| Published in: |
Journal of retailing. - New York, NY [u.a.] : Elsevier, ISSN 0022-4359, ZDB-ID 410802-4. - Vol. 88.2012, 3, p. 356-366
|
| Subject: | Arbeitszufriedenheit | Job satisfaction | Kundenzufriedenheit | Customer satisfaction | Betriebliche Wertschöpfung | Value creation | Einzelhandel | Retail trade |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009622995