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Assessing service quality on the Web: evidence from business-to-consumer portals
Gounaris, Spiros; Dimitriadis, Sergios - In: The journal of services marketing 17 (2003) 4-5, pp. 529
Persistent link: https://www.econbiz.de/10007103444
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Assessing service quality on the Web: evidence from business-to-consumer portals
Gounaris, Spiros; Dimitriadis, Sergios - In: The journal of services marketing 17 (2003) 4-5, pp. 529
Persistent link: https://www.econbiz.de/10007104510
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Assessing service quality on the Web: evidence from business-to-consumer portals
Gounaris, Spiros; Dimitriadis, Sergios - In: The journal of services marketing 17 (2003) 5, pp. 529
Persistent link: https://www.econbiz.de/10007104663
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An examination of the effects of service quality and satisfaction on customers' behavioral intentions in e-shopping
Gounaris, Spiros; Dimitriadis, Sergios; Stathakopoulos, … - In: The journal of services marketing 24 (2010) 2, pp. 142-157
Persistent link: https://www.econbiz.de/10008407879
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Antecedents of Perceived Quality in the Context of Internet Retail Stores
Gounaris, Spiros; Dimitriadis, Sergios; Stathakopoulos, … - In: Journal of marketing management : MM 21 (2005) 7-8, pp. 669-700
Persistent link: https://www.econbiz.de/10006956525
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New service development through the lens of organisational learning: evidence from longitudinal case studies
Stevens, Eric; Dimitriadis, Sergios - In: Journal of business research : JBR 57 (2004) 10, pp. 1074-1084
Persistent link: https://www.econbiz.de/10006717537
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Managing the new service development process: towards a systemic model
Stevens, Eric; Dimitriadis, Sergios - In: European journal of marketing : EJM 39 (2005) 1, pp. 175-198
Persistent link: https://www.econbiz.de/10006075853
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Linking consumer-brand identification to relationship quality: An integrated framework
Dimitriadis, Sergios; Papista, Erifili - In: Journal of customer behaviour 10 (2011) 3, pp. 271-290
Persistent link: https://www.econbiz.de/10009805466
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Testing perceived relational benefits as satisfaction and behavioral outcomes drivers
Dimitriadis, Sergios - In: The international journal of bank marketing : IJBM 28 (2010) 4, pp. 297-314
Persistent link: https://www.econbiz.de/10008426052
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Integrating relationship quality and consumer-brand identification in building brand relationships : proposition of a conceptual model
Dimitriadis, Sergios; Papista, Erifili - In: The marketing review 10 (2010) 4, pp. 385-401
Persistent link: https://www.econbiz.de/10009853184