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Perceived managerial sincerity, feedback-seeking orientation and motivation among front-line employees of a service organization
Paswan, Audhesh K.; Pelton, Lou E.; True, Sheb L. - In: The journal of services marketing 19 (2005) 1, pp. 3-12
Persistent link: https://www.econbiz.de/10007099266
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Effects of Ingratiation on Lateral Relationship Quality within Sales Team Settings
Strutton, David; Pelton, Lou E. - In: Journal of business research : JBR 43 (1998) 1, pp. 1-12
Persistent link: https://www.econbiz.de/10006732841
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Psychological Climate in Franchising System Channels and Franchisor-Franchisee Solidarity
Strutton, David; Pelton, Lou E.; Lumpkin, James R. - In: Journal of business research : JBR 34 (1995) 2, pp. 81-92
Persistent link: https://www.econbiz.de/10006740983
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Sex Differences in Ingratiatory Behavior: An Investigation of Influence Tactics in the Salesperson-Customer Dyad
Strutton, David; Pelton, Lou E.; Lumpkin, James R. - In: Journal of business research : JBR 34 (1995) 1, pp. 35-46
Persistent link: https://www.econbiz.de/10006741443
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How Consumers May Justify Inappropriate Behavior in Market Settings: An Application on the Techniques of Neutralization
Strutton, David; Vitell, Scott J.; Pelton, Lou E. - In: Journal of business research : JBR 30 (1994) 3, pp. 253-260
Persistent link: https://www.econbiz.de/10006744779
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A Framework for the Examination of Relational Ethics: An Interactionist Perspective
Pelton, Lou E.; Chowdhury, Jhinuk; Vitell Jr, Scott J. - In: Journal of business ethics : JOBE 19 (1999) 3, pp. 241-272
Persistent link: https://www.econbiz.de/10006914704
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Ethical Behavior in Retail Settings: Is There a Generation Gap?
Strutton, David; Pelton, Lou E.; Ferrell, O.C. - In: Journal of business ethics : JOBE 16 (1997) 1, pp. 87-106
Persistent link: https://www.econbiz.de/10006926473
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Competition, Collusion, and Confusion - The Impact of Current Antitrust Guidelines on Competition
Strutton, David; Herndon, Neil; Pelton, Lou E. - In: Industrial marketing management : the international … 30 (2001) 2, pp. 243
Persistent link: https://www.econbiz.de/10006274073
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Personality Characteristics and Salespeople's Choice of Coping Strategies
Strutton, David; Pelton, Lou E.; Lumpkin, James R. - In: Journal of the Academy of Marketing Science 23 (1995) 2, pp. 132-140
Persistent link: https://www.econbiz.de/10006154896
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The Influence of Psychological Climate on Conflict Resolution Strategies in Franchise Relationships
Strutton, David; Pelton, Lou E.; Lumpkin, James R. - In: Journal of the Academy of Marketing Science 21 (1993) 3, pp. 207-216
Persistent link: https://www.econbiz.de/10006156021