The restructuring of organizations through downsizing is a significant phenomenon in the contemporary global business scenario. But academic research on the subject has focused limited attention on important stakeholder group, namely, the managers implementing the programmes. The article reports...

A qualitative study undertaken in Bangalore and Mumbai, India, on subjective work experiences of call centre agents, uncovered four major themes addressing agents’ perceptions of and responses to emotional labour demands. These include reorienting self, balancing expectations,...

The presence of depersonalised bullying during organisational change, highlighted through empirical research on lay-off procedures in India's information technology sector, underscores the rhetoric of unitarist human resource management and reinforces the importance of union action and co-worker...

With the process of globalization becoming all pervasive, mobilization on the basis of class seems to not only recede but is also being replaced by ethnicity. It was thus decided to conduct a study to look into this phenomenon. The study was conducted in Mumbai: one unit from the traditional...

Social Science has been marked by certain controversies: whether an initial theory is needed; what is theory; what method should be used in the research, induction or deduction; what is the nature and validity of the laws arrived at. These and other basic problems are dealt with.

What happens to workers when an industry closes down? This paper answers this question in detail, by studying the impact of the closure of the New Rajpur Textile Mill in Ahmedabad on the lives of its employees.

What happens to workers when an industry closes down? This paper answers this question in detail, by studying the impact of the closure of the New Rajpur Textile Mill in Ahmedabad on the lives of its employees.

Since the 1970s, the spread of neo-liberalism across the world has radically reconfigured the relationship between unions, employers and the state. The contributors highlight that this is the major cause and effect of union decline and if there is to be any union revitalisation and return to...

With the increasing importance of customer service in sustaining competitive advantage, one of the challenges before the organizations is how to motivate their employees to perform desired emotional labor during customer interactions. The present study examines the linkage between perceived...