Crucial bank inefficiencies are rooted in the bank's production processes. From an operations perspective, the assessment of inefficiencies, especially in highly standardised processes, should lead to better directed action for improvement and hence efficiency enhancement. This paper presents a...

Managing the business processes of a company is a task which has emerged as a top priority across all industries. However, business process management (BPM) is not just a set of structured methods and technologies which can simply be assigned to employees. In contrary, the success of any process...

Banks and other financial services providers continuously claim to offer customer-oriented services, yet they still focus on delivering products instead of providing solutions to their customers’ needs. For instance, banks offer business customers only products and services that solve isolated...

Banks and other financial services providers continuously claim to offer customer-oriented services, yet they still focus on delivering products instead of providing solutions to their customers’ needs. For instance, banks offer business customers only products and services that solve isolated...

Most previous research on efficiency in banking takes a regulatory perspective. In contrast, this paper investigates the empirical relation between efficiency and profitability in five large economies of the European Union during the period 1998-2005 and discusses the results from the...

Der Einsatz von Technologie zur systematischen Verarbeitung und Nutzung von Informationen hat für die Bankwirtschaft einen extrem hohen Stellenwert. So wird der gegenwärtige Strukturwandel im wesentlichen durch technischen Fortschritt in Form moderner Informations- und...

Der vorliegende Bericht verfolgt das Ziel, die aktuelle Situation der Daten- und Informationsverarbeitung in Banken vor dem Hintergrund der gravierenden Umwälzungen innerhalb der Bankwirtschaft zu skizzieren. Darauf aufbauend sollen Perspektiven entwickelt werden, wie eine zukunftsfähige...

Das aus der amerikanischen Wirtschaft stammende Konzept der Shopping-Mall ist in der realen Welt längst etabliert. In der virtuellen Welt befinden sich derartige Einkaufszentren jedoch erst in den Anfangsstadien. Eine elektronische Shopping-Mall kann z.B. im interaktiven Fernsehen oder im...