We compare the effect of anonymous social network ratings (Yelp.com) and peer group recommendations on restaurant demand. We conduct a two stage choice experiment and combine it with online social network reviews from Yelp.com and find that peers have a stronger impact on restaurant demand than...

The design of business processes often ignores detailed consideration of service cost. With competitive market pressure, this has become a key factor for the service sector. The ideas discussed in this paper are a result of research into automating the re-engineering of business processes. This...

For many organisations the crucial issue in the strategy process is that of implementation. This is due in no small way to the distinction which is traditionally made between formulation and implementation and their treatment as sequential activities. the more recent conceptualisation of...

The concept of a value chain has assumed a dominant position in the strategic analysis of industries. However, the value chain is underpinned by a particular value creating logic and its application results in particular strategic postures. Adopting a network perspective provides an alternative...

Business process reengineering (BPR) continues to sweep across Europe with fervour. The rhetoric of radical performance improvement is too great to ignore, given the state of many European companies. In many cases the reengineering drive has been orchestrated by American companies either moving...

Much of the business transacted over the Internet today is in the business-to-business sphere. Outside of specialised niche areas like information technology and other information-based products, business-to-consumers commerce is relatively undeveloped. One principle that holds true in the...

The value derivable from IT continues to be elusive, with most executives disappointed with the return achieved on their IT expenditure. Part of this stems from a lack of understanding of the nature of value creation through the use of IT. In this paper we present an approach that considers the...

This paper uses the case of telecommunications software company APiON to illustrate how the company developed and implemented a growth strategy that allowed it to realize a dramatic increase in shareholder value through proactively focusing on harnessing its intellectual capital (IC) resources....

Despite findings from research that the engagement and involvement of business managers and users is a critical ingredient for success with information technology, for many organisations this has proven difficult to achieve. By adopting a service orientation and managing IT as a portfolio of...