This paper examines the case of telecommunications sector regulation in New Zealand, and does so by providing a constructive illustration of the mutually informing use of systems methodologies and alternative systems representational tools as a means of building understanding of the dilemmas...

Urban flooding is an increasingly important issue. Disaster statistics appear to show flood events are becoming more frequent, with medium-scale events increasing fastest. The impact of flooding is driven by a combination of natural and human-induced factors. As recent flood events in Pakistan,...

Patients with symptoms that doctors cannot explain by physical disease are common in primary care. That they receive disproportionate amounts of physical intervention, which is largely ineffective and sometimes iatrogenic, is usually attributed to patients' belief that they are physically...

Although the U.K. has a common political system, there are distinct regional differences. These differences are reflected in the outcomes of U.K. Government attempts to devise and implement innovation strategy within all parts of the U.K. Northern Ireland's (NI) regional differences are...

Total quality management (TQM) has continued to develop as a strategic business improvement approach in organisations and within the Operations Management literature. Strategic TQM is a dynamic phenomenon, reflecting the complexity and technology development in the business environment....

The aim of this paper is to build a framework for Quality Process Monitoring and Improvement for SMEs which requires a minimal outlay of resources, and which does not rely on the implementation of external or formal programmes. The Irish economy is heavily dependent on the continual emergence...