Using two stages of large-scale empirical data collection and analysis, this article presents a first attempt to develop a scale (netQ) for measuring the quality of free, virtual-only service experience. In the first stage, based on responses to an online survey, qualitative analysis has been...

Global climate change has necessitated a co-ordinated response from policy-makers across the world. Though the imperative for action has been much discussed in policy circles, actions at the implementation level remain somewhat less well-developed. The European Commission through its Framework...

This special issue explores the operationalization of the triple helix system in developing countries by examining the university-industry relationship and its implications for national and regional innovation systems. The five papers in this issue attempt to set in perspective the role of...

This article addresses issues relating to the policy shift in developing countries aimed at making universities increasingly relevant to the socio-economic milieu by promoting the ‘triple helix culture’ as a sustainable basis for innovation and technological progress. The role of...

This paper looks into the evolution of the innovation system in India and the role of the universities in the light of various system theories of innovation. Its passive role in the Indian innovation system notwithstanding, there is evidence to show that the university system has contributed to...

In this paper, we explore the standardization of contemporary management knowledge, focusing in particular upon the role of 'standards' in creating and reifying 'organizational objects', with powerful consequences and with often unrecognized ethical implications. It is our argument that...