Success in business markets demands going beyond satisfactory exchanges with customers. Conventional wisdom therefore dictates that firms must build close customer relationships. Yet, unfortunately, the meaning of a close relationship from the customer's viewpoint can get lost in translation. We...

Due to the effort and expense of recruiting black managers, there is a need to maximize the chances of retaining those that are most productive. Effective mentoring may be one avenue to reach this objective by enhancing job satisfaction and organizational commitment. Using the responses of 139...

The most intractable problem of the British economy has been wage-inflation. Previous governments have tried and failed to cure it by incomes policies; the attempt of the present government to do without them seems even less successful. We sink ever deeper into stagflation because we cannot, it...