This paper examines the use of a groupware technology--Lotus Development Corporation's Notes® --in the context of customer support to understand how the technology was used to enable organizational changes over time. Building on its successful implementation of the technology two years ago, the...

July 1998

This paper explores the introduction of a groupware into an organization to understand the changes in work practices and social interaction facilitated by the technology. The results suggest that people's mental models and organizations' structure and culture significantly influence how...

In this paper, we demonstrate that teams may use genre systems -- sequences of interrelated communicative actions -- strategically or habitually to structure their collaboration. Using data from three teams' use of a collaborative electronic technology, Team Room, over an eight month period, we...

We apply a cognitive lens to understanding technology trajectories across the life cycle by developing a co-evolutionary model of technological frames and technology. Applying that model to each stage of the technology life cycle, we identify conditions under which a cognitive lens might change...

Organizational theorists have long acknowledged the importance of the formal and informal incentives facing a firm%u2019s employees, stressing that the political economy of a firm plays a major role in shaping organizational life and firm behavior. Yet the detailed study of incentive systems has...

Despite an increasing emphasis on the role of senior management cognition in shaping organizational action, there have been few attempts to link top management mental models to strategic choice in the face of discontinuous innovation. This paper uses 23 years of data covering 15 major...