<title>Abstract</title> The central premise of this article is that public and non-profit service organizations (PNSOs) seek to add value to their multiple stakeholders with their multiple objectives. With the nature and difference of PNSOs in mind, we consider the relevance and the potential impact that a...

It is widely acknowledged that public and non‐profit services have imported generic management theorems in the past to good effect. However, barriers to the application of a market focus as a means of delivering value in public and non-profit services to diverse stakeholder groups is a...

Achieving close and on-going co-ordination between the various stakeholders involved in the product design and process development has been a main issue in complex new product development (CoNPD). Challenges arise in balancing product innovation and process optimisation, particularly when...