Nowadays, the banking industry has a principal and key role in the economic growth and development of countries. In recent years, privatisation of the banking industry in Iran has led to more competition in this industry. This fact highlights the necessity for greater attention to this field of...

Total quality management (TQM), its components, techniques and principles are extensively accepted by scholars as a comprehensive philosophy for improving organizational performance (OP). Moreover, findings suggest that a prerequisite for successfully implementing TQM is exchanging knowledge in...

In today's competitive environment evaluating firms' performance correctly, is an important issue not only for investors and creditors but also for the companies that are in the same sector. Therefore, developing an integrated performance measurement model is important for strategy management....