Good corporate reputation is one of the most valuable assets and causes a multitude of favorable impacts within different stakeholder groups. As a consequence, a lot of studies analyze the relationship between corporate reputation and financial performance. However, most of them raise the...

Good corporate reputation is seen as one of the most valuable assets. It is believed to cause a multitude of favorable impacts within different stakeholder groups. As a consequence, a multitude of studies analyzed the relationship between corporate reputation and financial performance. However,...

To explore how occurring critical incidents affect customer-brand relations, this study measures the impact on the basis of an online experiment. For this purpose, 1,122 usable responses are gathered considering the smartphone brands of Apple and Nokia as well as different scenarios. The...

To evaluate how occurring critical incidents change customer perceptions of brand personality, this study measures the impact on the basis of an online experiment. For this purpose, 1,132 usable responses are gathered considering the smartphone brands of Apple and Nokia as well as different...

Die in der Marktforschungspraxis durchgeführten Datenanalysen beruhen im allgemeinen auf der stufenweisen Anwendung verschiedener Techniken zur Verdichtung der in den Daten enthaltenen Information und der Suche nach Einflußstrukturen. Üblich sind z.B. häufig die Kombiantion von...

Die Anwendung der Strukturgleichungsmethodologie im Marketing geht im allgemeinen von homogenen Daten bei der Analyse aus, sofern nicht apriori Informationen über Unterschiede in den Daten vorliegen. Latente Strukturen in den Daten bleiben jedoch meist unbeachtet. Dieser Beitrag befaßt sich...

In empirical applications of structural equation modeling researchers often assume that the sample under investigation is homogenous unless observed characteristics allow for a division of the sample into mutual exclusive homogenous subgroups. If such information is not available, unobserved...