Lipsky's seminal concept of street-level bureaucrats (SLBs) focuses on their role as public servants. However, in the course of new modes of governance, private actors have gained an additional role as implementation agents. We explore the logic of private SLBs during the implementation of the...

This paper investigates the interrelation of policy implementation and policy change by addressing the question of whether and how the Swiss energy program “EnergieSchweiz” influenced policy decisions. We discuss different ways in which a policy program may influence policy change: by...

In the present paper, we argue that the existing data collections fail to map specific features of modern public administration in Switzerland, namely new modes of governance with hybrid state structures. After presenting the Swiss federal administration in a nutshell, we discuss the challenge...

How best to define performance measures is a much-debated issue. Mismatches between goals and indicators can lead to distortions that undermine impact-oriented steering. This article presents a model of goal and indicator development and explains its applicability, benefits and limitations.