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Handbook of customer satisfaction and loyalty measurement
Hill, Nigel; Alexander, Jim - 2. ed., rev. ed.
Persistent link: https://www.econbiz.de/10004595800
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Handbook of customer satisfaction measurement
Hill, Nigel - 1996
Persistent link: https://www.econbiz.de/10004310282
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Marketing
Hill, Nigel - 1994 - 2. ed.
Persistent link: https://www.econbiz.de/10004255466
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How to measure customer satisfaction
Hill, Nigel; Brierley, John; MacDougall, Rob - 2003 - 2. ed.
Persistent link: https://www.econbiz.de/10004384610
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Customer satisfaction : the customer experience through the customer's eyes
Hill, Nigel; Roche, Greg; Allen, Rachel - 2007
Persistent link: https://www.econbiz.de/10004894606
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How to measure customer satisfaction
Hill, Nigel; Brierley, John; MacDougall, Rob - 1999
Persistent link: https://www.econbiz.de/10004598639