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Management von Dienstleistungsunternehmen : erfolgreiche Strategien in einem Wachstumsmarkt
Heskett, James L. - 1988
Persistent link: https://www.econbiz.de/10004390427
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Managing in the service economy
Heskett, James L. - 1986
Persistent link: https://www.econbiz.de/10004390931
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Business logistics : physical distribution and materials management
Heskett, James L.; Glaskowsky, Nicholas A.; Ivie, Robert M. - 1973 - 2. ed.
Persistent link: https://www.econbiz.de/10004009433
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Marketing
Heskett, James L. - 1976
Persistent link: https://www.econbiz.de/10004388880
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The culture cycle : how to shape the unseen force that transforms performance
Heskett, James L. - 2012 - 1. print.
Persistent link: https://www.econbiz.de/10009346676
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The value profit chain : treat employees like customers and customers like employees
Heskett, James L.; Sasser, William Earl; Schlesinger, … - 2003
Persistent link: https://www.econbiz.de/10004766293
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The service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value
Heskett, James L.; Sasser, William Earl; Schlesinger, … - 1997
Persistent link: https://www.econbiz.de/10004332225
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Die ungeschriebenen Gesetze der Sieger : Erfolgsfaktor Firmenkultur
Kotter, John P.; Heskett, James L. - 1993
Persistent link: https://www.econbiz.de/10004157253
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The ownership quotient : putting the service profit chain to work for unbeatable competitive advantage
Heskett, James L.; Sasser, William Earl; Wheeler, Joe - 2008
Persistent link: https://www.econbiz.de/10004920711
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Case problems in business logistics
Heskett, James L. (contributor) - 1973
Persistent link: https://www.econbiz.de/10004920977