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Effects of certainty on decision making under uncertainty : using subsidies to reduce production of environmentally harmful products
Olsson, Lars E.
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2007
Persistent link: https://www.econbiz.de/10004887983
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2
Effects of critical incidents on consumer satisfaction
Friman, Margareta
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2000
Persistent link: https://www.econbiz.de/10004551256
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3
Involving customers in new service development
Edvardsson, Bo
(
contributor
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2006
Persistent link: https://www.econbiz.de/10004880468
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4
Quality of service : making it really work
Edvardsson, Bo
;
Thomasson, Bertil
;
Øvretveit, John
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1994
Persistent link: https://www.econbiz.de/10004209137
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Values based service for sustainable business : lessons from IKEA
Edvardsson, Bo
;
Enquist, Bo
-
2009
Persistent link: https://www.econbiz.de/10004920715
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