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Integrierte PTT-Zahlkarte : Untersuchungen zum bargeldlosen Zahlungsverkehr mit der Postcard Biel, Bienne
Klaus, Philipp - 1992
Persistent link: https://www.econbiz.de/10004139359
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Involving customers in new service development
Edvardsson, Bo (contributor) - 2006
Persistent link: https://www.econbiz.de/10004880468
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Quality of service : making it really work
Edvardsson, Bo; Thomasson, Bertil; Øvretveit, John - 1994
Persistent link: https://www.econbiz.de/10004209137
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Values based service for sustainable business : lessons from IKEA
Edvardsson, Bo; Enquist, Bo - 2009
Persistent link: https://www.econbiz.de/10004920715